We've rebuilt the platform from the ground up with a new design, new features, and a faster experience across the board.

As with any major launch, there may be a few hiccups along the way. Our team is actively monitoring and resolving any issues around the clock.

If you're unable to access content you previously unlocked or can't get your previously purchased All Access Pass to work, please contact our support team here to let us know and we'll get it sorted for you. Rest assured, all access issues are temporary and will be restored and made right.

What does an ad blocker do?

An ad blocker is an application, usually a browser extension, that removes advertisements and other promotional content from websites. While a webpage is loading, the ad blocker compares the elements being loaded against large databases of known advertising and tracking domains and prevents them from being displayed.

Some browsers may come with built-in ad-blocking features or privacy settings that can affect website functionality.

How does an ad blocker affect your experience on LifeSelector?

Ad blockers may interfere with certain site functions and prevent some elements from loading correctly.

One of the most common issues is that the join options or payment-related elements do not appear on the page.

If you experience this issue, please disable any ad blockers or privacy extensions installed in your browser, reload the page, and try again.

What are the most popular ad blockers?

Some of the most commonly used ad blockers include:

• AdBlock
• AdBlock Plus
• uBlock Origin

Other privacy-focused extensions or browser features may cause similar issues.

If you continue to experience problems after disabling your ad blocker, please contact our Support Team through the HELP menu.

How can I modify the settings or disable an ad blocker?

Most ad blockers are installed as browser extensions and can be accessed from your browser's extensions menu, usually located in the top-right corner of the browser window next to the address bar.

From there, you can temporarily disable the extension for LifeSelector or adjust its settings to allow our website to function properly.

Click here to get more help

In some cases, our interactive video player may not function correctly when using Internet Explorer or certain configurations of Microsoft Edge.

To resolve this issue, we recommend the following options:

Option 1: Use a Different Browser

For the best experience, we recommend using one of the following browsers:

Google Chrome
https://www.google.com/chrome/

Mozilla Firefox
https://www.mozilla.org/firefox/

Option 2: Adjust Your Browser Security Settings

If you are using Internet Explorer or a legacy version of Microsoft Edge, try the following:

1. Open the Control Panel.
2. Select Internet Options.
3. Open the Advanced tab.
4. Scroll down to the Security section.
5. Locate Check for server certificate revocation.
6. Uncheck this option.
7. Click Apply and OK.
8. Restart your browser and try again.

If the issue persists, please contact our Support Team.

Click here to get more help

If you can’t login to your Interactive account, use the Password Forgotten feature anytime on the login page. A password recovery link will be sent to your registered email address with which you can reset the password. Please check your spam folder as well.

It is possible that you provided an incorrect email address during the signup process. In this case please contact our Customer Support team to have the e-mail address on file updated.

Contact Interactive Support

Technical Issues and Troubleshooting Guide

In some cases, our website may not function properly due to browser settings, security software, extensions, or other local device configurations. If you experience technical issues while using our site, please follow the troubleshooting steps below.

Recommended Troubleshooting Steps

• Clear your browser's cache, cookies, and browsing history, then try accessing the site again.
• Open the site in a private/incognito browsing window.
• Test the site using a different browser.
• If you are using an ad blocker, temporarily disable it for our site.
• Check whether your antivirus, firewall, or internet security software (such as McAfee) is blocking adult content. If necessary, temporarily disable the protection or add our site to the software's exception list.
• Temporarily disable browser extensions or add-ons that may interfere with website functionality.
• Ensure that your browser is updated to the latest version.

Still Experiencing Issues?

We appreciate all bug reports and technical feedback.

When contacting our Support Team, please include the following information whenever possible:

• Browser name and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• A description of the issue
• Screenshots or screen recordings, if available

This information helps us investigate and resolve issues more efficiently.

Contact us Here

Most purchases on our website are one-time payments, meaning you will not be charged again for the same package in the future. The only exceptions are recurring products, such as recurring credit packages and the All Access Pass, which may renew according to the selected billing cycle.

Because your account can remain inactive without any additional charges (unless you have an active recurring subscription), there is generally no need to cancel it. You are welcome to return and log in at any time in the future.

If you would still like to permanently delete your account, please contact our Customer Support Team HERE.

LIFESELECTOR PLUS+ is a premium membership that takes your experience to the next level with exclusive perks and early access. As a PLUS+ member, you’ll get:

4K UHD Quality – Watch every scene in ultra-crisp, stunning detail for the ultimate viewing experience.

Early Access to New Releases – Be first in line for brand-new shows, scenes, and exclusive drops—days before anyone else.

Quickies (Short-Form Exclusives) – Enjoy spicy mini-episodes, bonus clips, and short-form content you won’t find anywhere else.

Coming Next  – Get insider access to what’s launching soon and stay ahead of the curve.

Special Partner Offers – Unlock perks and discounts from hand-selected adult brands, just for PLUS+ members.

Voting Rights – Help shape the future of the platform by voting on upcoming content and features.

If you want the best quality, early access, and exclusive extras—LIFESELECTOR PLUS+ is made for you.

Get more help here

Yes, you can upgrade your membership to LIFESELECTOR PLUS+ at any time.

To upgrade, simply select your preferred PLUS+ package and complete the purchase process.

Once your upgrade has been completed, we will compensate you for the unused portion of your current All Access Pass subscription, ensuring that the remaining value of your existing plan is taken into account.

After completing your purchase, please contact our Support Team HERE.

The All Access Pass is a recurring subscription (monthly, annual, or biannual). If you do not wish to be rebilled, please take one of the following actions before your next billing date:

1. Contact the payment processor directly (e.g., Epoch, Segpay, or Centrobill).
   This is the fastest way to cancel and helps prevent any delays or unwanted charges. You can find their contact information in the confirmation email you received or by visiting their official website.
   Here are our current payment partners and their payment management pages:

   • Epoch – [Visit HERE]

   • Segpay – [Visit HERE]

   • Centrobill – [Visit HERE]

2. Contact our Support Team and request a cancellation HERE.
   To avoid confusion, please clearly state that you would like your subscription cancelled.

We recommend using the payment processor option for the quickest results.

The All Access Pass Trial costs $0.95 and grants you limited access for 1 day, allowing you to watch  3 shows during this period.

After the trial, your subscription will automatically renew for $39.95, providing full access—unless canceled before the trial ends.

To cancel your trial, please follow the steps outlined in the "How to Cancel the All Access Pass and PLUS+" article.

The All Access Pass gives you unlimited access to the entire LifeSelector portfolio. With an active All Access Pass, you can enjoy:

• Unlimited access to all shows
• Access to all choices within interactive scenes
• Full access to all photo galleries

Is the All Access Pass a Recurring Subscription?

Yes. The All Access Pass is a recurring subscription that renews automatically according to your selected billing cycle until canceled.

What Happens to My Credits If I Purchase an All Access Pass?

Any credits previously purchased on your account will remain stored and available for future use. Purchasing an All Access Pass does not affect your existing credit balance.

What Happens If I Cancel My All Access Pass?

If you cancel your All Access Pass, your account will revert to its previous status before the subscription was activated.

This includes:

• Your remaining credit balance
• Previously unlocked shows
• Previously unlocked choices and content

Any content unlocked before activating your All Access Pass will remain available on your account.

Click here to get more help

What Does "Stored Payment Method" Mean?

After purchasing credits or an All Access Pass, you may see the following message during checkout:

"Your previously chosen payment method has been securely saved by our third-party payment processing partner. To choose another payment method, click here."

This means that your selected payment method has been securely stored by our payment processor to make future purchases faster and more convenient.

If you would like to use a different payment method (for example, PayPal instead of a credit card), or if your saved payment method has expired, you can select the option to reset or change your stored payment method during checkout.

What Happens If I Reset My Payment Method?

If you reset your stored payment method, you will need to enter your payment details again the next time you make a purchase.

What Does NOT Happen If I Reset My Payment Method?

Resetting your stored payment method does not cancel any active recurring subscriptions or payment plans.

For example, if you have an active All Access Pass or a recurring credit package, those subscriptions will remain active and continue to renew according to their billing schedule unless you cancel them separately.

Resetting your payment method only removes the saved payment information used for future purchases.

Click here to get more help

Can I Pay with PayPal on LifeSelector?

Yes! PayPal is one of the most trusted payment methods worldwide. It offers a secure, convenient, and discreet way to make purchases, which is especially important given the nature of the services we provide.

How Do I Use PayPal?

Using PayPal is simple:

1. Select PayPal as your preferred payment method.
2. You will be redirected to PayPal through one of our trusted payment processing partners.
3. Log in to your PayPal account and authorize the transaction.
4. Once the payment is completed successfully, your credits should appear in your account shortly.

PayPal Availability

Please note that PayPal is not available in all countries. If you do not see PayPal as a payment option during checkout, it means this payment method is currently unavailable in your region.

Experiencing Payment Issues?

If you encounter any issues during or after your purchase—for example, if the payment was completed but the credits have not appeared in your account—please contact our Customer Support Team HERE.

In rare cases, there may be a temporary delay between our payment processing partners and our systems, which can prevent funds  from being added to your account immediately.

If you have recently completed a purchase and your funds not yet visible, please wait a short time and check your account again.

If the purchase still do not appear after a reasonable period, please contact our Customer Support Team HERE

Billing-Related Issues

If you have been charged twice, would like to request a refund, or are experiencing any other billing-related issue, the appropriate point of contact depends on the payment processor that handled your transaction.

Payment Processors

Epoch
https://epoch.com

Segpay
https://cs.segpay.com

IDAGCS
If your transaction was processed by IDAGCS, please contact our Customer Support Team.

DaoPay, CoinPayments, and PayGarden
If your transaction was processed by one of these providers, please contact our Customer Support Team.

How Can I Identify My Billing Provider?

If you are unsure which payment processor handled your transaction, please check your credit card or bank statement. The billing provider's name is usually displayed alongside the charge.

In most cases, payment processors can locate your account using some of the following information:

• Your registered email address
• The password used during signup
• The credit card used for the purchase
• Transaction or receipt details

Please note that not all providers require all of this information.

Unable to Locate Your Account?

If the billing provider cannot find your account, it is usually due to one of the following reasons:

• The transaction was processed by a different billing provider.
• Incorrect account information was entered.
• The subscription or billing profile has already been canceled.

Still Not Sure?

If you paid by credit card and are unsure which provider processed your transaction, we recommend checking both Epoch and Segpay first, as they are the primary credit card payment processors used on our site.

If you require further assistance, please contact our Customer Support Team through the HELP menu and we will be happy to guide you in the right direction.

Contact Customer Support Team HERE.

You can continue watching your favorite shows right where you left off by using the Save and Exit feature.

Before leaving a show, click the Save and Exit button to save your progress.

The next time you start the same show, you will be given the option to:

• Start the show from the beginning, or
• Continue from your last saved position

This allows you to pick up where you left off and enjoy the experience without losing your progress.